Business · Companies · 8 hrs ago
Vinted seller seeks court costs after £6,000 was blocked
Mali Osmelak took Vinted and Mangopay to court after she could not withdraw almost £6,000 from sales on Vinted.
She started selling second-hand gymwear in the UK in 2024 and later switched to a Vinted Pro account for her growing business.
A failed identity check left her money inaccessible when Vinted said she needed to verify her details.
Osmelak said an error in her name on the account caused the checks to fail, while Vinted said her documents did not match the account name.
She filed a small-claims case after eight weeks, and says her account was verified three days later, allowing her to withdraw the funds.
A court ordered the companies to pay £1,207.50 after neither responded to her claim, but she has not received the money.
They are seeking to have the judgment set aside, with a hearing scheduled for December; Vinted says the account is now verified, while Mangopay declined to comment on her individual case.
Mali Osmelak says Vinted blocked access to almost £6,000 in sales while she could not complete its seller verification process.
After eight weeks without access to the money, she took Vinted and payments company Mangopay to small claims court.
Three days after the claim was filed, Osmelak says her account was verified and she could withdraw the funds.
She continued the case to seek court fees, costs and interest, and a court ordered the companies to pay her £1,207.50 in June.
Vinted and Mangopay have applied to set aside that judgment, with a hearing scheduled for December.
- Who
- Mali Osmelak, a Vinted Pro seller, took Vinted and Mangopay to court.
- What
- She sought to recover court fees, costs and interest after her access to almost £6,000 in sales was blocked during verification.
- When
- The dispute arose in 2026. A default judgment was issued in June, and a hearing on the companies' application to set it aside is scheduled for December.
- Where
- The dispute concerns Osmelak's Vinted seller account in the UK and a small claims court. The court's location is not stated.
- Why
- Osmelak says a name error prevented verification and that her attempts to resolve the issue failed. Vinted said her documents did not match the name on her account.
Mali Osmelak
Vinted
Verification problem
Mali Osmelak
Osmelak says she identified an error with her name and flagged it, but the verification kept failing.
Vinted
Vinted said her documents did not match the name on her Vinted account.
Response to the problem
Mali Osmelak
Osmelak says she received automated responses and could not get help; she says the account was verified three days after she filed her claim.
Vinted
Vinted said it later helped her update the account and that it is now verified.
Osmelak became a professional seller and later signed up for a Vinted Pro account.
Osmelak filed a small claims court claim against Vinted and Mangopay.
Osmelak says her account was verified and she could withdraw the funds.
She obtained a default judgment ordering the companies to pay £1,207.50.
A hearing is scheduled on the companies' application to set aside the judgment.
- Blocked sales money
- Almost £6,000
- Court fees paid
- £455
- Default judgment
- £1,207.50
- Vinted UK users
- 17 million
- Verification status
- Osmelak says she was able to withdraw the funds after her account was verified
What people are saying
It's been ridiculous and incredibly stressful,
I need that cash. I will fight it. I'm going to tell the court their system is completely broken. I needed help and nobody helped me.
Ms Osmelak's check was not successful because her documents did not match the name on her Vinted account. We have since helped her update it, and her account is now verified.
98% of transactions are completed smoothly without needing help from its support team.