Science & Tech · AI · 9 hrs ago
ANZ sets up central controls as it expands use of AI agents
ANZ Banking Group has set up a central system to govern its AI use as it begins using more AI agents.
CEO Nuno Matos described the system at the bank’s annual results presentation.
The control plane is intended to give the bank visibility over AI users, models, agents, tools, costs and platforms.
It will set limits on what AI agents can do and stop activity outside those limits, while keeping people in control.
ANZ also cited an AI-enabled customer system, tools for engineers and contact-centre applications as examples of its AI work.
The bank says it is focusing on uses that deliver clear business value, including improving customer experiences, productivity and risk management.
ANZ reported cash profit of $7.59 billion for the year ended September 30, up 31 percent from the previous year; the bank gave no further details about the control plane’s software or how it was built.
ANZ Banking Group has set up an enterprise AI control plane to provide centralised governance as it expands its use of AI agents.
Group CEO Nuno Matos said the system will provide visibility, governance and technical control across users, models, agents, tools, costs and platforms.
The control plane will set limits on what AI agents can do and stop activity outside those limits, Matos said.
ANZ has not disclosed what software the system uses or whether outside help was involved in building it.
The bank reported cash profit of $7.59 billion for the year ended September 30, up 31 percent from the previous year.
- Who
- ANZ Banking Group, whose group CEO is Nuno Matos.
- What
- The bank has set up an enterprise AI control plane to oversee its use of AI, including AI agents.
- When
- Matos revealed the system at ANZ’s annual results presentation. The presentation date is not stated.
- Where
- ANZ Banking Group. A more specific location is not stated.
- Why
- To provide centralised governance and control as the bank increasingly uses AI agents.
This story does not have two clearly opposing sides.
ANZ recorded cash profit of $7.59 billion for the year, up 31 percent from the previous year.
Group CEO Nuno Matos revealed that ANZ had set up an enterprise AI control plane.
- Cash profit
- $7.59 billion for the year ended September 30
- Year-on-year profit change
- Up 31 percent
- Control plane
- Provides governance and control across users, models, agents, tools, costs and platforms
- AI agent limits
- The system is intended to stop activity outside defined limits
- CEO
- Nuno Matos
What people are saying
Our enterprise control plane will set defined limits on what agents can and do, and stop activity where it operates outside of those limits.
As we increasingly use AI agents, humans must remain in control.
Rather than pursuing AI everywhere, we are prioritising opportunities which unquestionably deliver value and accelerate our strategic initiatives with right-sized investment spend.