Turkey’s consumer panels received 842,695 complaints in 10 months

Turkey’s consumer arbitration panels received 842,695 applications in the first 10 months of 2026, involving disputes worth 15.6 billion lira.

These panels offer consumers and sellers or service providers a way to resolve disputes without going to court.

They handle problems such as faulty goods or services, incorrect bills, refund requests and contract disputes.

Applications rose to 77% through e-Devlet, while panels decided 776,822 disputes during the same period.

For 2026, consumers can apply to a panel for disputes worth less than 186,000 lira; disputes at or above that amount are outside the panels’ remit.

Consumers can apply in person, by post or online through e-Devlet, but verbal applications are not accepted.

Applicants can track their cases through the consumer information system and must send evidence if the dispute is resolved before a panel decides it.