Health · Healthcare & Policy · 1 hr ago
Majalengka Clinic Says It Assessed Patient After Viral Video Raised Concerns
A video showing an older woman at Bantarujeg health clinic in Majalengka led to claims online that staff had turned her away.
The clinic says the 61-year-old arrived on October 31 with her family and was assessed by clinic staff.
She had a month-long cough and other symptoms, and doctors suspected pulmonary tuberculosis.
Staff advised a referral to hospital for further tests, but her family declined, saying the hospital was far away.
The family asked for her to be treated at the clinic, but the inpatient ward was full, with two other patients waiting for beds.
Majalengka’s health department says it is investigating the incident and will use public feedback to review care at local health facilities.
A viral video of a 61-year-old patient at Bantarujeg Community Health Center in Majalengka prompted allegations that the clinic had refused or neglected her.
The clinic said the patient was assessed in its emergency department and that staff suspected pulmonary tuberculosis.
Doctors recommended referral to a hospital, but the family declined and asked for treatment at the clinic.
The clinic said its inpatient rooms were full when staff checked availability.
Majalengka’s Health Office requested clarification and said the incident would inform a review of services.
- Who
- Patient M, 61, her family, staff at Bantarujeg Community Health Center, and Majalengka’s Health Office.
- What
- A viral video prompted allegations that the clinic refused or neglected the patient; the clinic said it assessed her and explained that inpatient beds were full.
- When
- The patient arrived on October 31, 2026, at about 5:45 p.m. The Health Office responded on November 1.
- Where
- Bantarujeg Community Health Center, Majalengka, West Java, Indonesia.
- Why
- The family declined a recommended hospital referral, citing the distance, and sought treatment at the clinic, where the clinic said no inpatient beds were available.
Patient’s family
Bantarujeg Community Health Center
Allegation
Patient’s family
A video and its accompanying account prompted allegations that the clinic refused or neglected the patient.
Bantarujeg Community Health Center
The clinic said it had no intention of refusing or neglecting the patient.
Care requested
Patient’s family
The family declined referral to a hospital, citing the distance, and wanted the patient treated at the clinic.
Bantarujeg Community Health Center
The clinic said staff recommended hospital referral for further examination and found its inpatient rooms full.
What happened outside
Patient’s family
Not stated by the family in the available reports.
Bantarujeg Community Health Center
The clinic’s doctor said she did not know the patient was on the terrace and that the family declined her request to return to the emergency department.
Patient M arrived at the clinic’s emergency department with her family.
A nurse consulted a doctor, who suspected pulmonary tuberculosis and recommended hospital referral.
The family declined hospital referral and requested treatment at the clinic; staff checked for an inpatient bed and found the rooms full.
The viral video prompted the Majalengka Health Office to seek clarification from the clinic.
- Patient
- M, 61
- Clinic
- Bantarujeg Community Health Center, Majalengka, West Java
- Arrival
- October 31, 2026, about 5:45 p.m.
- Suspected condition
- Pulmonary tuberculosis
- Blood pressure
- 172/82 mmHg
- Oxygen saturation
- 96 percent
3 sources
What people are saying
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