Business · Companies · 4 hrs ago
MNC Bank Restores Digital Services After Customers Report Transaction Problems
MNC Bank customers reported problems with transactions and withdrawals in Indonesia.
The complaints focused on the bank’s MotionBank app, and some customers said they could withdraw money only at branches, with withdrawals limited to Rp 2 million.
The bank says its digital services are still being restored and that it is working to return its service network to normal.
It advised customers seeking cash or balance checks to use its ATMs, or visit a branch during opening hours.
The bank says the disruption has increased queues at branches and its call centre, but has not had a material effect on its overall financial condition.
Indonesia’s financial regulator is monitoring the bank and reviewing its condition while checking that it handles customer inquiries and obligations under the rules.
The regulator says it will decide on any supervisory steps based on its review, while the bank directs customers to its official channels for updates.
MNC Bank said it was still working to recover its digital transaction services after customers reported difficulties transacting and withdrawing funds.
The bank said the recovery process had caused longer queues at branches and its call center.
Management said the disruption had no material negative effect on the bank’s overall financial condition.
The bank advised customers to use its ATMs for cash withdrawals and balance checks, or contact a branch or call center.
Indonesia’s financial regulator said it was monitoring the bank and assessing its condition.
- Who
- MNC Bank customers reported transaction and cash-withdrawal difficulties. The bank and Indonesia’s Financial Services Authority (OJK) addressed the problem.
- What
- MNC Bank said its digital transaction services were still being restored. It said the disruption had no material negative effect on its overall financial condition.
- When
- Reports appeared in early November 2026. OJK commented on 3 November, and the bank’s response was cited on 4 November.
- Where
- Indonesia, including MNC Bank’s branches and digital services.
- Why
- The bank said its digital transaction services were undergoing recovery. The sources do not state the cause of the disruption.
This story does not have two clearly opposing sides.
KONTAN reported social media complaints from customers who said they could not transact through MotionBank.
OJK chief commissioner Friderica Widyasari Dewi said the regulator was monitoring the bank and examining its condition.
MNC Bank’s response to the Indonesia Stock Exchange said recovery of its digital transaction services was ongoing.
- Bank
- PT Bank MNC Internasional Tbk. (BABP)
- Digital service
- MotionBank
- Cash withdrawal limit reported
- Rp 2 million at a teller
- Bank’s assessment
- No material negative effect on its overall financial condition
- Regulator
- Indonesia’s Financial Services Authority (OJK)
3 sources
What people are saying
The company clarifies that it is currently in the process of recovery for its digital transaction services, which is still ongoing.
We are monitoring developments, examining the bank’s condition, and ensuring the bank can handle customer inquiries and obligations in accordance with applicable regulations.
OJK also continues to monitor the condition of the banking industry as a whole, including liquidity developments and potential risks that could affect public confidence.