World · South & Central Asia · 6 hrs ago
Adnan Sami criticises Mumbai airport service after five-hour flight delay
Singer Adnan Sami criticised Pranaam Services at Mumbai Airport Terminal 2 after a recent trip.
Sami said staff did not meet his team when they arrived, despite having confirmed their arrival by phone.
His Air India flight was delayed by five hours, and he alleged the service told them only after they had passed airport security.
Sami said an assigned staff member was on her phone, missed the escort to the departure gate and sent a porter instead.
He described the assistance as rude and unprofessional, and said this was the second time he had faced problems with the service.
He also criticised the airport chatbot's response to his complaint as generic and too casual.
Sami tagged airport and government-linked accounts, but the provided information does not say whether they responded or what action may follow.
Adnan Sami criticised Pranaam Services at Mumbai Airport’s Terminal 2 after an Air India flight was delayed by five hours.
He alleged that staff told his team about the delay only after they had passed entrance security.
Sami said no one was waiting to receive them and that an assigned staff member was on her phone and failed to escort them to the departure gate.
He also criticised the airport chatbot’s response to his complaint as generic and too informal.
Sami said this was the second time he had experienced misbehaviour from Pranaam Services.
- Who
- Singer Adnan Sami criticised Pranaam Services at Mumbai Airport.
- What
- He alleged poor service and rude staff after his Air India flight was delayed by five hours.
- When
- During a recent trip; the exact date is not stated.
- Where
- Mumbai Airport Terminal 2, India.
- Why
- Sami said staff did not tell his team about the delay until after security and that an assigned staff member failed to assist them properly.
This story does not have two clearly opposing sides.
Sami said no one was waiting to receive his team, despite staff having called to confirm their arrival.
Sami said staff told his team about the five-hour Air India flight delay only after they had passed entrance security.
Sami said the assigned staff member did not escort them from the lounge to the gate, and a porter took them instead.
Sami posted his complaint on X and tagged Mumbai Airport and other organisations and individuals.
- Passenger
- Adnan Sami
- Service criticised
- Pranaam Services
- Airport location
- Terminal 2, Mumbai Airport
- Flight delay
- Five hours
- Airline
- Air India
- Previous complaints
- Sami said this was the second time Pranaam had misbehaved.
3 sources
What people are saying
Shame on Pranaam Services at Mumbai Airport T2!
Our flight was delayed by @airindia five hours (which in itself was appalling!)
The female staff member assigned to us was completely rude!
This is the 2nd time Pranaam has misbehaved.
Posts on X
Shame on Pranaam Services at Mumbai Airport T2! As a long time client I have to share that my last experience…Well…it was NOT good! To begin with, upon arrival no one was actively waiting to receive, even though they had called my staff’s phone to confirm our arrival and