Business · Companies · 2 hrs ago
Banamex app and online banking face outages on payday
On 30 October, Banamex customers reported widespread digital banking problems in Mexico, on a payday when many workers receive their wages.
Users said they could not log in, see their balances or complete transfers through the app and online banking.
Some saw a “Not available” message, while others were unable to make cardless cash withdrawals.
Customers of Santander and Banorte also reported problems, including login and transfer issues.
Banamex said it was checking its systems and working to restore service, and suggested trying BancaNet on a computer.
It also advised customers to update the app, clear its cache and use their password instead of biometric login.
Customers who still have trouble can contact their bank for help.
Banamex customers reported problems accessing the mobile app and online banking on Friday, October 30, 2026, a payday in Mexico.
Users said they could not log in, check account balances or complete transfers.
Some customers saw the message “Not available” when trying to view their balances.
Downdetector reports cited in the articles said the problems began around 10 a.m. Central Mexico time.
Banamex said it was checking its systems and working to resolve the issue.
- Who
- Banamex customers reported problems with the bank’s digital services.
- What
- Users had trouble accessing the app and online banking, checking balances and making transfers.
- When
- Friday, October 30, 2026, during payday.
- Where
- Banamex’s mobile app and online banking in Mexico.
- Why
- The cause of the service problems was not stated.
This story does not have two clearly opposing sides.
Downdetector reports cited by Luz Noticias said problems with the bank’s network began around this time.
Banamex’s official customer service account said the bank was checking its systems and working to fix the problem.
- Date
- Friday, October 30, 2026
- Service affected
- Banamex mobile app and BancaNet
- Reported start
- Around 10 a.m. Central Mexico time
- Balance message
- No disponible” (“Not available”)
- Downdetector report shares
- 46% online banking; 30% mobile app; 12% mobile banking services
3 sources
What people are saying
We apologize for this situation. We are checking the functioning of our systems; unfortunately, at this time we cannot offer you the service. Please try again later. We are working to solve it as soon as possible. Try the BancaNet portal from a computer, if possible. We are attentive.